Nexborne
The MSP behind Helios · United Kingdom
Nexborne runs its entire MSP operation on Helios: monitoring, the helpdesk with SLA clocks, Windows and third-party patching, Microsoft 365 and Defender, backup checks, security posture, asset lifecycle and client reporting, all from one screen. Time spent on tickets is logged in the platform and turned into each month's client billing from the same place, and discovery maps every client network so new hardware is spotted the day it appears. There is no second stack behind the curtain.
That is also the quality bar. Every feature ships to Nexborne's own estate first, gets used in anger on real clients, and only then reaches everyone else.
Full RMM + PSAHelio investigationsAI service deskPatchingM365 + DefenderTime tracking + billingNetwork discovery
Helio, the platform's AI agent, triages inbound email tickets, investigates device issues end to end, and grows Nexborne's playbook library with every fix that works.
The Wynne Evans Show
Membership platform for a broadcaster · United Kingdom
A high-traffic membership platform for one of the UK's best-known broadcasters: the site, the store and the streaming, built and run by Nexborne on servers that Helios watches around the clock. The same uptime, certificate and server-health checks that cover every estate on this page cover this one, with the same alerting when anything drifts.
When a show goes out, the platform is under real load from real fans. Helios is how Nexborne knows it is holding up, and hears first if it is not.
Server monitoringUptime and SSL checksAlertingRuns on Helios-watched infrastructure
Nexborne builds and hosts the platform. Helios is the layer that watches the servers it runs on, so a certificate about to expire or a box under strain is a ticket before it is a problem on air.
HIS (2002) Ltd
Chemical and industrial cleaning services · United Kingdom
A hands-on industrial firm where IT has to just work. HIS endpoints stream health, patch status and security posture into Helios continuously. Microsoft 365 licences, MFA coverage and mailbox health are watched per user, Defender findings surface as tickets, and backup freshness is checked from the agent so a quiet failure cannot hide. The agents also map the site network itself, so unfamiliar hardware turning up on it gets flagged rather than discovered months later.
Endpoint monitoringWindows + app patchingM365 healthDefenderBackup checks
Issues are caught and fixed from the platform before they become downtime on the shop floor, and the estate is reviewed with AI-generated QBRs instead of hand-built decks.
Vitori
Operations consultancy · United Kingdom
A lean consultancy with zero appetite for IT admin. Every Vitori device, patch and threat is tracked in one place. Support requests arrive by email and become tickets automatically, with Helio triaging and replying in seconds, and anything unusual is escalated to a human with the context already gathered.
Device monitoringEmail-to-ticket helpdeskAI triagePatchingSecurity posture
Problems get spotted and handled fast because the monitoring, the helpdesk and the AI all live in the same system, sharing the same context.
Hallows Care
Home care provider · United Kingdom
Hallows Care supports people to live independently at home, and the team organising that care cannot lose a morning to a broken PC. Their Windows fleet streams health, patch status and security posture into Helios continuously. Updates are applied and verified from the platform, antivirus state is watched per device, and when a machine misbehaves it is diagnosed and fixed remotely instead of waiting for a site visit.
Endpoint monitoringWindows patchingSecurity postureRemote access
When a device drops off or plays up, Helios already has the history: last check-in, patch state, security findings. The fix goes out over remote access and the machine is verified healthy before anyone calls it done.
Everything on this page is a first-party account of estates genuinely managed on Helios by Nexborne. No incentivised reviews, no invented numbers. As independent MSPs adopt Helios, their stories will appear here with their sign-off.
