NexBorne IT
The MSP behind Helios · United Kingdom
NexBorne runs its entire MSP operation on Helios: monitoring, the helpdesk with SLA clocks, Windows and third-party patching, Microsoft 365 and Defender, backup checks, security posture, asset lifecycle and client reporting, all from one screen. Time spent on tickets is logged in the platform and turned into each month's client billing from the same place, and discovery maps every client network so new hardware is spotted the day it appears. There is no second stack behind the curtain.
That is also the quality bar. Every feature ships to NexBorne's own estate first, gets used in anger on real clients, and only then reaches everyone else.
Full RMM + PSAHelio investigationsAI service deskPatchingM365 + DefenderTime tracking + billingNetwork discovery
Helio, the platform's AI agent, triages inbound email tickets, investigates device issues end to end, and grows NexBorne's playbook library with every fix that works.
HIS (2002) Ltd
Chemical and industrial cleaning services · United Kingdom
A hands-on industrial firm where IT has to just work. HIS endpoints stream health, patch status and security posture into Helios continuously. Microsoft 365 licences, MFA coverage and mailbox health are watched per user, Defender findings surface as tickets, and backup freshness is checked from the agent so a quiet failure cannot hide. The agents also map the site network itself, so unfamiliar hardware turning up on it gets flagged rather than discovered months later.
Endpoint monitoringWindows + app patchingM365 healthDefenderBackup checks
Issues are caught and fixed from the platform before they become downtime on the shop floor, and the estate is reviewed with AI-generated QBRs instead of hand-built decks.
Vitori
Operations consultancy · United Kingdom
A lean consultancy with zero appetite for IT admin. Every Vitori device, patch and threat is tracked in one place. Support requests arrive by email and become tickets automatically, with Helio triaging and replying in seconds, and anything unusual is escalated to a human with the context already gathered.
Device monitoringEmail-to-ticket helpdeskAI triagePatchingSecurity posture
Problems get spotted and handled fast because the monitoring, the helpdesk and the AI all live in the same system, sharing the same context.
