Guides
Guides for people
choosing MSP software
What the categories mean, how the major products differ, and which numbers are actually knowable, written by people who have run an MSP on most of them.
Written with respect. We ran an MSP on several of the products we compare, we rate them, and without them Helios would not exist. These pages are here because buyers deserve the numbers, not because we want a fight.
Explanations and comparisons written as reference material first: what the categories mean, how the major products differ, and which numbers are actually knowable. We ran an MSP on several of the products covered here, and these are the guides we wish someone had handed us.
What is RMM?
RMM (remote monitoring and management) software lets one technician watch, maintain and fix a whole fleet of computers remotely. What it does, what it does not do, and how it differs from PSA, MDM and EDR.
Read the guide →NinjaOne vs Atera: the fleet-shape decision
NinjaOne and Atera are both excellent and price in opposite ways. The real decision is fleet shape: how many devices each technician manages. The crossover maths, the add-on meters and the contract terms, dated and sourced.
Read the guide →NinjaOne alternatives in 2026
Considering alternatives to NinjaOne? Seven credible options compared by pricing model, strengths and trade-offs, including where staying with NinjaOne is the right call. Dated and sourced.
Read the guide →See it on your own fleet
Helios is the AI-native platform for MSPs: monitoring, patching, security, Microsoft 365, backup monitoring, remote access and an AI service desk in one product, at one flat price per MSP. Every feature is on every plan. 14-day free trial, card-free, set up in minutes, cancel any time.
Start freeCompetitor details on this page were last verified in July 2026 from public pricing pages, announcements and review sites, and may have changed since. They are provided in good faith for comparison; always confirm current pricing and features with the vendor. All trademarks belong to their respective owners. Spotted something out of date? Email hello@heliosmsp.io and we will fix it.