ConnectWise Automate vs NinjaOne
ConnectWise Automate and NinjaOne are often on the same shortlist. Here is how they compare on the things that decide the bill: the pricing model, minimums, the contract, and what you get without buying a second product.
Written with respect. We ran an MSP on several of the products we compare, we rate them, and without them Helios would not exist. These pages are here because buyers deserve the facts, not because we want a fight.
The short answer
- ConnectWise Automate: per agent, about $1.50 to $3.50 an agent a month at 100 to 500 endpoints, quote-only Reported
- NinjaOne: per device, $1.50 to $3.75 a device a month by volume List
- For two technicians and 100 devices: ConnectWise Automate about $150 to $350 a month, NinjaOne about $150 to $375.
- Helpdesk: ConnectWise Automate, no; ConnectWise Manage (PSA) is separate; NinjaOne, yes, NinjaOne Ticketing.
- Figures are dated and sourced on each product's pricing page. Quote-only prices come from reported buyer data.
Side by side
| ConnectWise Automate | NinjaOne | |
|---|---|---|
| Owned by | ConnectWise | NinjaOne |
| Pricing model | Per agent | Per device |
| Price | About $1.50 to $3.50 an agent a month at 100 to 500 endpoints, quote-only Reported | $1.50 to $3.75 a device a month by volume List |
| Minimums | Quote-based; implementation extra | Buyers report floors of $200 to $250 a month Reported |
| Helpdesk included | No; ConnectWise Manage (PSA) is separate | Yes, NinjaOne Ticketing |
| Contract | Auto-renews; 60-day electronically signed notice to leave List | Onboarding and support free List; renewal uplifts of 2.75% to 5% reported Reported |
| 2 technicians, 100 devices | $150 to $350 a month | $150 to $375 a month |
Full figures and sources: ConnectWise Automate pricing and NinjaOne pricing. For your own numbers, use the RMM cost calculator.
Which suits whom
- ConnectWise Automate suits an MSP already running ConnectWise Manage that wants the RMM from the same vendor.
- NinjaOne suits an MSP that wants a polished, single-vendor RMM with ticketing, and a published price range to negotiate from.
The third option
If neither pricing model fits, Helios is priced by fleet size with any number of technicians: $5 a device on Launch up to 25 devices, then $129, $249 or $499 a month for 50, 250 or unlimited devices. For 100 devices that is $249 a month, or $199 on annual billing, and it includes the service desk with SLAs, patching including third-party apps, remote access, Microsoft 365 and Defender checks, backup monitoring, a client portal, billing into Xero or QuickBooks, and Helio, the AI technician that investigates problems, writes the fix and runs it. The price is locked for as long as you stay subscribed.
Common questions
Is ConnectWise Automate cheaper than NinjaOne?
For two technicians and 100 devices, ConnectWise Automate comes to about $150 to $350 a month and NinjaOne about $150 to $375, on published and reported figures. Minimums, add-ons and contract terms often matter more than the rate.
Does ConnectWise Automate include a helpdesk?
No; ConnectWise Manage (PSA) is separate.
Does NinjaOne include a helpdesk?
Yes, NinjaOne Ticketing.
What is an alternative to ConnectWise Automate and NinjaOne?
Helios is priced by fleet size with any number of technicians: $5 a device on Launch up to 25 devices, or $129 a month for up to 50, with the service desk, patching, remote access and more included.
Sources
Prices and terms come from the linked pages, and from our own pricing pages, which date each figure. If something has changed, tell us and we will correct it.
Why MSPs choose Helios
One platform that does the work, at a price that stays put
Helio fixes, not just flags
When an alert fires, Helio, the AI technician built into Helios, investigates it, writes the fix and runs it once you approve. It keeps what works, so the next one is quicker.
Everything in one product
RMM, a service desk with SLAs, patching including third-party apps, remote access, Microsoft 365 and Defender checks, backup monitoring, a client portal and billing into Xero or QuickBooks.
Priced by fleet, not by people
£4 a device on Launch up to 25 devices, from £20 a month, then £99, £199 or £399 a month by fleet size, with any number of technicians and every feature on every plan.
A price that stays put
Your price is locked for as long as you stay subscribed, and that is written into our terms. Monthly billing, cancel any time.
Bring your clients across
Import your clients and machines from another RMM's CSV export, then roll the Helios agent out at your own pace, with a count of how many have arrived.
14 days free, no card
The full platform from the first minute, on your own machines. No sales call, no feature held back for the trial.
See it on your own fleet
Helios is the AI-native platform for MSPs: monitoring, patching, security, Microsoft 365, backup monitoring, remote access, client billing and an AI service desk in one product, at one flat price per MSP. Contracts and logged time become invoices in Xero or QuickBooks without leaving the platform. Every feature is on every plan. 14-day free trial, card-free, set up in minutes, cancel any time.
Start freeDetails of other products on this page were checked on or before 28 September 2026 against public pricing pages, documentation and named third-party buyer data, and may have changed since. Always confirm current pricing with the vendor. All trademarks belong to their respective owners. Spotted something out of date? Email hello@heliosmsp.io and we will fix it.