Helios vs NinjaOne
Helios vs NinjaOne: public pricing vs the quote call
NinjaOne is one of the most polished RMMs on the market, and its endpoint management is genuinely excellent. The comparison with Helios comes down to three things: how you buy it, what happens at renewal, and whether you want AI that patches or AI that runs the desk.
What NinjaOne does well
NinjaOne consistently tops review sites for ease of use and support quality. Patching is a particular strength: its Patch Intelligence adds AI stability ratings to Windows patches, and in March 2026 it added AI-driven vulnerability management with automated remediation workflows. For pure endpoint management at scale it is hard to fault.
What to look at closely before you buy
- No public pricing. NinjaOne sells per endpoint through sales quotes, commonly reported between $1.50 and $3.75 per endpoint per month depending on volume and modules (last verified July 2026). You will not know your price until you have had the call.
- Renewals and exit. Multiple public reviews describe steep price increases at renewal and 60-day cancellation notice requirements. Read the renewal clause before you sign, and diarise the notice window.
- The stack around it. NinjaOne is RMM-first. Ticketing exists but a full PSA, documentation and other pieces typically mean more products, and client-facing reporting is a recurring gripe in its own reviews.
How Helios is different
Helios publishes its prices, and they are flat per MSP rather than per endpoint: your estate growing does not mean a renegotiation. Monitoring, patching (Windows Update and third-party via winget), security, Microsoft 365, backup monitoring, remote access, a client portal and a full AI service desk are all in the same product on every plan. The AI does not stop at patch ratings: Helio investigates alerts on the machine, writes and verifies fixes with approval guardrails, and answers your clients' tickets.
| Helios | NinjaOne | |
|---|---|---|
| Pricing model | Flat per MSP: £99, £199 or £399/month by device count (50 / 250 / unlimited). Every feature on every plan, monthly billing, cancel any time. | Per endpoint via sales quote, commonly reported $1.50 to $3.75/endpoint/month (verified July 2026) |
| Buying process | Public pricing, self-serve trial, card-free | Sales-led, quote required |
| Contract | Monthly, cancel any time | Annual terms; 60-day cancellation notice reported by reviewers |
| AI | Investigations, auto-healing, AI service desk with client replies | AI patch intelligence and vulnerability remediation |
| Service desk / PSA | Tickets, SLA, email-in, client portal, AI triage included | Ticketing add-on; full PSA usually a second product |
| Patching | Windows Update + third-party (winget), per-client schedules | Excellent, with AI patch stability ratings |
Where NinjaOne is the better pick
If you manage thousands of endpoints, want best-in-class patching telemetry, and have the volume to negotiate a good per-endpoint rate, NinjaOne earns its reputation. If you are a small MSP that wants the whole stack in one bill you can predict, and an AI that works tickets rather than just patches, look at Helios first.
Common questions
Is Helios a good alternative to NinjaOne?
If you want published pricing and a full service desk in the same product, yes. NinjaOne is excellent at endpoint management and its patch intelligence is genuinely ahead of ours. What it does not give you is a price without a sales call, or a PSA without a second product.
What does NinjaOne cost compared to Helios?
NinjaOne sells per endpoint through a quote, commonly reported between $1.50 and $3.75 per endpoint per month. Helios publishes £99, £199 and £399 a month by device band. At a few hundred endpoints the flat plan is usually the cheaper and always the more predictable of the two.
Does Helios replace NinjaOne and a separate PSA?
For monitoring, patching, security, Microsoft 365, remote access, tickets, SLAs and client portals, yes, those are all one product here. It does not yet do quoting, projects, recurring contract billing or taking card payments, so check that list against what your PSA does today.
See it on your own fleet
Helios is the AI-native platform for MSPs: monitoring, patching, security, Microsoft 365, backup monitoring, remote access and an AI service desk in one product, at one flat price per MSP. Every feature is on every plan. 14-day free trial, card-free, set up in minutes, cancel any time.
Start freeCompetitor details on this page were last verified in July 2026 from public pricing pages, announcements and review sites, and may have changed since. They are provided in good faith for comparison; always confirm current pricing and features with the vendor. All trademarks belong to their respective owners. Spotted something out of date? Email hello@heliosmsp.io and we will fix it.