Helios vs SuperOps: assistant or teammate?

SuperOps is a well-funded PSA-plus-RMM platform moving quickly. The comparison is about depth on each side: SuperOps has project management built today, Helios has an AI that does the work rather than describing it.

Written with respect. We ran an MSP on several of the products we compare, we rate them, and without them Helios would not exist. These pages are here because buyers deserve the numbers, not because we want a fight.

Every step above is the platform as it runs today; the same fix is on the Tickets page of the live demo.

What SuperOps does well

SuperOps built PSA and RMM as one product rather than a bolt-on, so projects, quoting and service desk workflows share one data model. The company raised a $25M Series C in early 2025 and serves over a thousand MSPs. Its AI, Monica, summarises tickets and drafts replies.

What to look at closely before you buy

• Per-tech pricing. Plans run $79 to $159 per technician per month depending on modules (last verified July 2026). A five-person team on the full stack is in the $600 to $800 a month range.
• What the AI actually does. Reviewers describe Monica as a capable assistant rather than an autonomous fixer: summaries, suggested replies, workflow help. If "the AI resolves it" is what you are buying, test that claim on a real queue during the trial.

How Helios is different

Helio is not an assistant layer, it is the layer that does the work. It investigates device alerts by reading the machine itself, writes fixes and runs them under approval guardrails you control per client, triages and answers inbound tickets, and writes your quarterly business reviews from real fleet data. The one thing SuperOps has that Helios does not, today: project management. It is on the Helios roadmap; quoting shipped in September 2026.

Where SuperOps is the better pick

If you run projects inside the same tool as your tickets, SuperOps has that built and Helios does not yet. If your pain is the technical queue itself, the alerts, the repeat fixes, the triage, then an AI that closes tickets beats an AI that summarises them, and that is the bet Helios makes.

The parts that rarely make a feature grid

Comparisons and price lists tend to stop at monitoring, patching and tickets. Helios has kept shipping, every feature lands on every plan, and this is the part that usually gets left out:

• Client billing that closes the loop. Recurring contracts (flat, per-device or per-seat), an included-hours retainer that nets against logged time, and the finished invoice pushed into Xero or QuickBooks or exported as CSV.
• The kit that will never take an agent. Nominate a machine already running the agent as a site relay and act on the switches, firewalls, NAS boxes and printers around it over SSH. A target only appears if that relay is what discovered it, every command waits for a human, and the password is fetched at the moment it runs and written to the audit trail.
• Network discovery that names things. Agents map each client's network and identify what they find by vendor and type, so new hardware on a client site is flagged the day it appears.
• Replacement dates without a spreadsheet. Machines report their own age from the BIOS date, so Helios can tell you what is due for replacement against a service-life policy you set, per client.
• Reporting built for the review, not the dashboard. A custom report builder, SLA reporting, Microsoft 365 licence-cost reporting, and a day-one baseline per client that stores the numbers, so a quarterly review can prove what actually moved.
• Quotes the client accepts from the portal. Price a piece of work, send it, and the client accepts or declines it signed in to the portal or from the link in the email. Monthly lines go straight onto their contract, one-off lines onto that month's invoice, and every decision is on the record.
• Approvals on your phone. Helios installs as an app from the browser and pushes a fix waiting for approval, a critical alert or an escalation to your phone, each opening the page it is about. Every kind can be switched off per person.
• Everything is addressable. A published REST API, a credential vault with an audit trail, custom fields on clients and devices, and standing rules that limit what Helio may do on its own: block an action or require a human to approve it, scoped to one client, a device group, a device type or a single machine, and to a class of action or one named fix.

What the add-ons cost

Common questions

Is Helios a good alternative to SuperOps?

It depends which half of the job hurts. SuperOps has project management built today. Helios has an AI that investigates and fixes rather than summarising, and a flat bill. If your pain is the technical queue rather than project work, Helios is the better fit.

How does Helios pricing compare to SuperOps?

SuperOps runs $79 to $159 per technician per month depending on modules, so a five person team on the full stack lands in the $600 to $800 range. Helios is £4 a device on the Launch tier up to 25 devices, then £99 to £399 a month for the whole company with unlimited seats.

What does SuperOps do that Helios does not?

Project management, which is on the Helios roadmap rather than in the product. Helios quotes, bills recurring contracts and pushes invoices into Xero or QuickBooks, but it does not take card payments. Those two are the whole list.

What does SuperOps actually cost?

Short answer: it depends on your endpoint count and your term, and the headline rate is rarely the number on the invoice. The full breakdown lives on its own page rather than here, with the published rates, the buyer-reported quotes, the add-ons and the contract terms each labelled and dated: see SuperOps pricing.

Is there a free alternative to SuperOps?

Yes, and free rather than a trial. Action1 is free for the first 200 endpoints with no feature limits, Level is free for the first 10 endpoints, ManageEngine Endpoint Central is free for up to 25 endpoints, and NetLock RMM is a free Community Edition for up to 25 endpoints (checked September 2026). Helios is not one of them: there is a 14 day trial that takes no card, then a 4 pound per device Launch tier from 5 to 25 devices. If a zero bill is the requirement, one of those is your answer and we would rather tell you than waste your trial.

Is there an open source alternative to SuperOps?

Tactical RMM is the only open source project built for the MSP job specifically: monitoring, alerting, scripting and patching, with remote access from an embedded MeshCentral. MeshCentral on its own is Apache 2.0 and widely used, but it is remote access only, with no monitoring, patching or scripting. NetLock RMM is open core under AGPL with a free tier to 25 endpoints. The honest caveat is that RMM means four things running together and almost nothing in open source does all four, so price in the hosting, the upgrades and the hours. Helios is not open source.

What is the best SuperOps alternative for a small MSP?

It depends which axis is hurting. If it is the bill growing with every endpoint, look at flat or per technician pricing. If it is the service desk living in a second product, look at something that has one built in. If it is the contract, check the term and the notice period before the feature list, because that is the part you cannot undo. Helios was built for one to ten technician teams that want the whole job in one bill, which is a fit for some of those and not all of them.

Competitor details on this page were last verified in July 2026 from public pricing pages, announcements and review sites, and may have changed since. They are provided in good faith for comparison; always confirm current pricing and features with the vendor. All trademarks belong to their respective owners. Spotted something out of date? Email hello@heliosmsp.io and we will fix it.