Helios vs Syncro
Helios vs Syncro: one bundle against another
Syncro pioneered the all-in-one PSA plus RMM bundle at a per-user price, and thousands of small MSPs run on it. The comparison with Helios is a fair fight between two bundles: one with more billing machinery, one with a working AI and a flat bill.
What Syncro does well
Syncro's pitch has always been the whole shop in one product: RMM, PSA, and real invoicing with payment integrations, at a per-user price with unlimited endpoints. We will be straight about where that still beats us: Helios tracks time against tickets, rolls it up per client at your rate and creates the invoice in QuickBooks, but Syncro bills recurring contracts and takes the payment, and Helios does neither yet. If contract billing and card payments are your first requirement, Syncro clears a bar we have not cleared.
What to look at closely before you buy
- Per-user pricing. Core is $129 and Team is $209 per user per month (last verified July 2026). Five seats on Team is over $1,000 a month.
- Pace of the product. A recurring theme in public reviews is long-standing rough edges that stay unfixed for years, including clunky bulk operations around time and billing. Trial the workflows you actually use daily.
- The AI story. Syncro's automation is script and rule based. If an AI teammate is part of why you are switching tools in 2026, ask to see theirs.
How Helios is different
Helios is the younger, AI-native take on the same all-in-one idea. Helio investigates device alerts by reading the machine, writes and verifies fixes under approval guardrails, triages and answers inbound tickets, and drafts your QBRs. Monitoring, patching including third-party apps, security posture, Microsoft 365, backup monitoring, remote access and a branded client portal are all included on every plan, and the price is flat per MSP rather than per seat.
| Helios | Syncro | |
|---|---|---|
| Pricing model | Flat per MSP: £99, £199 or £399/month by device count (50 / 250 / unlimited). Every feature on every plan, monthly billing, cancel any time. | $129 (Core) or $209 (Team) per user/month, unlimited endpoints (verified July 2026) |
| AI | Investigations, auto-healing, AI service desk, AI QBRs | Script and rule based automation |
| Client invoicing | Time billing and QuickBooks invoice export; no recurring contracts or payments | Built in, with payments |
| Microsoft 365 + Defender | Built in on every plan | Integrations available |
| Interface | Modern, fast, dark mode | Functional; reviewers call parts of it dated |
| Contract | Monthly, cancel any time | Monthly and annual options |
Where Syncro is the better pick
If invoicing clients from the same tool this quarter is non-negotiable, pick Syncro, and we say that knowing you might come back when our billing ships. If the daily grind you want rid of is the technical queue, and you would rather your bill did not grow with every hire, Helios is the stronger half of the trade.
Common questions
Is Helios a good alternative to Syncro?
If you want a modern interface and an AI that resolves tickets rather than just filing them, yes. If full invoicing is your first requirement, read the next answer carefully first.
Can Helios invoice clients the way Syncro does?
Partly, and this is the honest gap. Helios tracks time against tickets, rolls it up per client at your hourly rate, and creates the invoice in QuickBooks Online or exports a CSV any accounting package imports. It does not do recurring contract billing, rate cards or taking card payments. Syncro does. Xero support is next on the list.
How does Helios pricing compare to Syncro?
Syncro Core is $129 and Team is $209 per user per month, so five seats on Team is over $1,000 a month. Helios is £99 to £399 a month for the company regardless of how many technicians use it.
See it on your own fleet
Helios is the AI-native platform for MSPs: monitoring, patching, security, Microsoft 365, backup monitoring, remote access and an AI service desk in one product, at one flat price per MSP. Every feature is on every plan. 14-day free trial, card-free, set up in minutes, cancel any time.
Start freeCompetitor details on this page were last verified in July 2026 from public pricing pages, announcements and review sites, and may have changed since. They are provided in good faith for comparison; always confirm current pricing and features with the vendor. All trademarks belong to their respective owners. Spotted something out of date? Email hello@heliosmsp.io and we will fix it.