IT Glue pricing in 2026: the per-user plans, the 36-month term and the add-ons
IT Glue publishes its prices, which is rarer than it should be. Read the small print too: the prices assume a 36-month term, a five-user minimum and a one-time onboarding fee. Here are the plans, the add-ons and what a team actually pays.
Written with respect. We ran an MSP on several of the products we compare, we rate them, and without them Helios would not exist. These pages are here because buyers deserve the numbers, not because we want a fight.
The short answer
- Basic $29, Select $38, Enterprise $44 per user per month, each with a five-user minimum (itglue.com, checked 28 September 2026).
- The prices reflect a 36-month term, with a one-time onboarding fee on top.
- Enterprise is also sold to teams of one to four at $49 to $102 per user.
- Add-ons: Network Glue $453 a month, MyGlue $407 a month, myITprocess from $199 a month.
- So the smallest possible Basic subscription is five users: $145 a month, about $5,220 over the 36-month term, before onboarding.
The plans
| Plan | Per user a month | Minimum | What it adds | Status |
|---|---|---|---|---|
| Basic | $29 | 5 users | Unlimited organisations and documentation, free lite users, one integration with one-way sync, vault, SSO, API | List |
| Select | $38 | 5 users | A second integration and two-way PSA or CRM sync | List |
| Enterprise | $44 | 5 users; $49 to $102 a user for 1 to 4 | Unlimited integrations | List |
All plans include the Cooper Copilot AI, an AI SOP generator, runbooks and the Microsoft Cloud Editor.
The add-ons
| Add-on | Price | Status |
|---|---|---|
| Network Glue | $453 a month | List |
| MyGlue | $407 a month | List |
| myITprocess | $199 a month for 10 licences, $299 for 30 | List |
What a team pays
| Team | Basic | Select | Enterprise |
|---|---|---|---|
| 5 users, a month | $145 | $190 | $220 |
| 5 users, over 36 months | $5,220 | $6,840 | $7,920 |
| 10 users, a month | $290 | $380 | $440 |
Add the one-time onboarding fee, and any add-on. With Network Glue, a five-user Select team pays $643 a month.
The 36-month term
This is the line that matters most. IT Glue's published prices reflect a 36-month term. That is three years of documentation spend committed up front, for a team whose size may change twice in that time. Ask before you sign whether shorter terms exist, and at what price, and what happens to your data export if you leave.
What we could not verify
- The onboarding fee. The page says one-time but gives no figure.
- Prices on terms shorter than 36 months.
- Renewal terms and any price rise at renewal.
Why we built Helios
We ran an MSP on the platforms on these pages. The price moved at every renewal, and the features we needed kept turning up one tier higher. So we built our own.
Helios has one published price list: a £4/device Launch tier for 5 to 25 devices, then flat per-MSP plans at £99, £199 and £399 a month by fleet size (50 / 250 / unlimited). Every feature is on every plan, with nothing held back for a higher tier. Your price is locked for as long as you stay subscribed, and it is in our terms. Pay monthly and cancel any time, or yearly for 20% off. The calculator on the pricing page does the comparison for your exact fleet.
The parts that rarely make a feature grid
Comparisons and price lists tend to stop at monitoring, patching and tickets. Helios has kept shipping, every feature lands on every plan, and this is the part that usually gets left out:
- Client billing that closes the loop. Recurring contracts (flat, per-device or per-seat), an included-hours retainer that nets against logged time, and the finished invoice pushed into Xero or QuickBooks or exported as CSV.
- The kit that will never take an agent. Nominate a machine already running the agent as a site relay and act on the switches, firewalls, NAS boxes and printers around it over SSH. A target only appears if that relay is what discovered it, every command waits for a human, and the password is fetched at the moment it runs and written to the audit trail.
- Network discovery that names things. Agents map each client's network and identify what they find by vendor and type, so new hardware on a client site is flagged the day it appears.
- Replacement dates without a spreadsheet. Machines report their own age from the BIOS date, so Helios can tell you what is due for replacement against a service-life policy you set, per client.
- Reporting built for the review, not the dashboard. A custom report builder, SLA reporting, Microsoft 365 licence-cost reporting, and a day-one baseline per client that stores the numbers, so a quarterly review can prove what actually moved.
- Everything is addressable. A published REST API, a credential vault with an audit trail, custom fields on clients and devices, and standing rules that limit what Helio may do on its own: block an action or require a human to approve it, scoped to one client, a device group, a device type or a single machine, and to a class of action or one named fix.
Common questions
How much does IT Glue cost?
Basic is $29, Select $38 and Enterprise $44 per user per month, each with a five-user minimum, on a 36-month term with a one-time onboarding fee. Enterprise is also offered for one to four users at $49 to $102 per user.
What contract length does IT Glue require?
The published prices reflect a 36-month term.
What are IT Glue's add-ons?
Network Glue at $453 a month, MyGlue at $407 a month, and myITprocess at $199 a month for 10 licences or $299 for 30.
What is the difference between IT Glue Basic, Select and Enterprise?
Basic includes one integration with one-way syncs; Select adds a second integration and two-way PSA or CRM sync; Enterprise has unlimited integrations.
Is there a cheaper alternative to IT Glue?
Hudu publishes $27 per user per month on annual billing with no minimums or contracts. See our IT Glue vs Hudu comparison.
Sources
Prices and terms were checked against these pages on 28 September 2026. If something has changed since, tell us and we will correct it.
Why MSPs choose Helios
One platform that does the work, at a price that stays put
Helio fixes, not just flags
When an alert fires, Helio, the AI technician built into Helios, investigates it, writes the fix and runs it once you approve. It keeps what works, so the next one is quicker.
Everything in one product
RMM, a service desk with SLAs, patching including third-party apps, remote access, Microsoft 365 and Defender checks, backup monitoring, a client portal and billing into Xero or QuickBooks.
Priced by fleet, not by people
£4 a device on Launch up to 25 devices, from £20 a month, then £99, £199 or £399 a month by fleet size, with any number of technicians and every feature on every plan.
A price that stays put
Your price is locked for as long as you stay subscribed, and that is written into our terms. Monthly billing, cancel any time.
Bring your clients across
Import your clients and machines from another RMM's CSV export, then roll the Helios agent out at your own pace, with a count of how many have arrived.
14 days free, no card
The full platform from the first minute, on your own machines. No sales call, no feature held back for the trial.
See it on your own fleet
Helios is the AI-native platform for MSPs: monitoring, patching, security, Microsoft 365, backup monitoring, remote access, client billing and an AI service desk in one product, at one flat price per MSP. Contracts and logged time become invoices in Xero or QuickBooks without leaving the platform. Every feature is on every plan. 14-day free trial, card-free, set up in minutes, cancel any time.
Start freeCompetitor details on this page were checked on 28 September 2026 from public pricing pages, legal documents and named third-party buyer data, and may have changed since. They are provided in good faith for comparison; always confirm current pricing and terms with the vendor. All trademarks belong to their respective owners. Spotted something out of date? Email hello@heliosmsp.io and we will fix it.